Our unique view on Governance
We approach governance in a very different, much more extended way than other experts in the field.
- production scheduling & performance optimization,
- business know-how development,
- forecast driven management,
- and much more.
If you are interested, please continue looking into our material for more detail.
Who Are We
Global Expertise
We are a group of professionals with diverse backgrounds from different parts of the world, united by our passion for improving organizations.
Multidisciplinary Knowledge
Our expertise spans service & process management, IT, organizational change and transformation, bringing comprehensive solutions to complex challenges.
Scientific & Engineering Approach
We approach organizational improvement as both a developing science and an applied system engineering field—a key unique selling point that sets us apart.
Purposeful Impact
Our common purpose is to significantly improve the functioning of service organizations (SOs) through our combined expertise and methodologies.
Why do companies want to work with us
We help our clients to improve in areas which are very important for their success but are often overlooked.
It is important to remember that success of an organization does not come from only cutting costs.
Cost reduction does not bring you any new capability or opportunity, it keeps you doing what you have been doing so far.
True success for any organization comes from doing more of new business, delivering new value and growing in capability and influence.
We help organizations to achieve and significantly grow in these areas:
Purpose-Driven Growth and Thriving Workplace Culture
- Better achieving your goals and purpose.
- Having less stress, less fire-fighting and long hours and enjoying more fun, motivation and satisfaction, whilst doing what you do.
Asset Mastery, Optimization and Real-Time Operational Command
- Doing more with the assets you already have (e.g. optimizing investments, getting the most out of existing capabilities, etc.).
- Having a far better oversight and control of all your operations & assets at any given time (e.g. delivery, compliance, infosec, security, etc.).
Intelligent Learning, Adaptation and Strategic Knowledge Sovereignty
- Learning faster and broader from your past performance.
- Actively controlling and developing your core business know-how, reducing needless critical dependencies of your core business on external parties.
Impact-Centric Insight and Sustained Service Excellence
- Understanding better and faster which assets and actions will truly increase your results and which will not.
- Having a higher and better maintained quality of your services.
Precision Planning, Execution and Predictive Decision Empowerment
- Using recurring schedules to plan and control your work in detail, through which you can much better manage priorities / capacity / commitments / agreements.
- Using recurring accurate forecasts and simulations of your future performance / results, through which you can much better make decisions on current actions.
Resilience for Creative Focus and Opportunity Acceleration
- Having fewer challenges with organization’s continuity and survival, so being able to focus much more on creativity instead.
- Finding and creating much better opportunities which would otherwise be unreachable.
If you are interested in doing any of these things better, we can help you to achieve it.
What kind of problems do we solve
Operational Excellence & Quality Control
Guided Service Operations
- A workflow solution ensuring organization’s staff performs all relevant service operations in the correct scenario, covering all required steps, collecting all relevant data and documents; making your operations standardized, well integrated and aligned as a single value creation system, easy to delegate and manage.
End-to-End Quality Assurance
- Monitoring quality of service delivery throughout all its life cycle stages, tracking correlation of key quality indicators through each stage; enabling you to understand where service quality is created or lost, providing insights on possible improvements.
Risk Management & Compliance
Industry Standard & Policy Compliance
- Establishing industry standards (e.g. ISO, SOX, etc.) as part of client’s main service operations and minimizing effort to maintain them; alternatively preparing your organization for facing an audit of the relevant industry standard.
Automated Service Exception Response
- Automated detection of and response to occurred service exceptions, triggering a required intervention by machine or human service operations; drawing attention of management only to cases without an already pre-defined response scenario, increasing response speed and reducing management load.
Automated Service Risk Response
- Automated detection of response to warning signs of possible risks, triggering a required mitigation by machine or human service operations; drawing attention of management only to cases without an already pre-defined mitigation scenario, increasing response speed and reducing management load.
Service Delivery & Improvement
Enterprise Service Delivery Scheduling
- Forecast driven automated management of complex service delivery, managing tasks / deliverables / resources based on current demand and available capacity; this includes automated dynamic assignment of resources to tasks based on capability requirement and skill offering.
Outsourced Service Life Cycle Control
- Establishing strong control of the client over the outsourced service throughout all its life cycle stages; from precise specification of the outsourced service, defining contractual controls, through RFP / vendor selection / SLA establishment to service transition & performance monitoring.
AI Aided Service Improvement
- Setting up analytical information landscape of end-to-end service operations, using both machine learning & human intelligence to identify improvement points; providing insight into most common gain / fail service scenarios and giving foundation for anticipating the best possible path to future success.
How do we achieve those results
Our comprehensive approach combines proven methodologies with innovative solutions to deliver exceptional governance outcomes.
Methodology
A unique, modern and comprehensive system engineering method for understanding, designing and improving Governance in organizations, based on ISO 37000.
Assessment
Identifying the pain points and prerequisite dependencies in current Governance practices, formulating a clear strategy for improvements.
Design
Creating a detailed practical design of the client’s required Governance system, charting the needed Governance Controls.
Governance Controls
Implementing the necessary Controls to increase the maturity level of client’s Governance and improve overall results.
Software Platform
Providing specialized software products to adequately support client’s Governance, custom selected and configured for their specific needs.
Analytics & BI
Building a detailed information landscape of client’s service and ensuring key management processes are adequately data-driven.
Core Business Independence
Helping our client’s core business expertise/capability become as independent as possible from 3rd parties.
Management by Exception
Embedding effective improvement and self-corrective control processes at the relevant levels of the organization.
Integration with Strategy
Closely integrating Governance processes with other senior management functions, shortening the translation from strategy to action to result.
Self-Reliance
Training/coaching client’s management teams to get the most of their Governance Controls.
Some of our unique selling points
Governance as Company's Spinal Cord
Positioning governance as the main integrating connection between management and operations, a spinal cord and nervous system of the company. A cutting-edge comprehensive method for business improvement, proven and optimized through years of field application, ensuring no area of business control is overlooked or misaligned.
Value Creation before Resources
Focusing first on client’s work processes rather than resources – aiming to integrate end-to-end control over how their value gets created / enabled / sold / delivered. Avoiding confinement and sub-optimalization in department silos, using service value creation flow as the optimal backdrop for planning truly effective improvements.
Engineering over Best Practices
Bringing the power & precision of system engineering to business management, treating organizations as systematic frameworks rather than traditional practices. A methodology built on decades of studying / modeling / applying / refining a holistic design of underlying business principles and architecture rather than only on repeated past experiences.
New Strength rather than Weight Loss
Helping clients achieve true success by doing more of new / better / more valuable business, rather than doing more of the same thing cheaper. Starting from precisely scoped current business model, building a quantified design for explored future scenarios, factoring their likely performance and risk for choosing an optimal growth strategy.
Coaching towards Self-Reliance
Guiding client organizations to become more self-reliant and resilient, reducing needless critical dependencies of their core business on external parties. Working through focused project phases to both address given problems as well as coach client’s staff to master control of similar challenges in the future.
Universally Scalable Method
Fully applicable & effective at every level of the organization, for every size and type of business, from a large-scale commercial corporation to a single internal team. Implementation can be done both top-down for the whole organization, or bottom-up gradually integrating teams and departments over time.
Adaptive Risk Handling
Directly integrated into relevant business processes, monitoring for risk warning signs and actively responding with prevention or mitigation procedures. Engaging management only for key decisions, minimizing response time. Enabling predictive risk handling with AI support for choosing optimal scenarios for future operations.